Lost, stolen or delayed orders

Once an item is shipped we do not have any more information than you do. If there is a problem with your shipment, please contact your local post office and give them your tracking number.

Up North Candle Depot is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by USPS.

If your item is delayed past its "estimated arrival date" it is out of our control. We suggest filing a complaint directly with USPS. A domestic package must be missing for 21 days with an incomplete tracking record before an insurance claim can be filed and the order can be replaced.